Jobs Vacancy in DBS. Living, Breathing Asia 2011

DBS. Living, Breathing Asia. DBS is a leading financial services group in Asia, with over 200 branches across 15 markets.

Jobs Vacancy in DBS. Living, Breathing Asia 2011

Headquartered and listed in Singapore, DBS is a market leader in Singapore with over four million customers and also has a growing presence in the three key Asian axes of growth, namely, Greater China, Southeast Asia and South Asia. The bank's strong capital position, as well as "AA-" and "Aa1" credit ratings that are among the highest in the Asia-Pacific region, earned it Global Finance's "Safest Bank in Asia" accolade for two consecutive years, in 2009 and 2010.

Customer Service Officer, Customer Centre, Technology & Operations

Group Technology and Operations (T&O) enables and empowers our Bank with an efficient, nimble, scalable standard infrastructure through a strategic focus on Productivity, Quality & Control, Operating Models, Technology and People. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
Deliver personalised service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
Ability to understand customers’ needs and provide appropriate solution and attention.
Identify cross-sell opportunities during customer interaction.
Consistently deliver quality service to our customers to achieve total customer satisfaction.
Solicit customers’ feedback and identify problem trends for improvement actions.

Requirements

• Degree or Polytechnic diploma holder (experience in Call Centre, Banking or Customer Service environment would be advantageous but not a requirement)
• A pleasant voice, positive telephone manner as well as attentive listening and communication skills
• Good command of oral and written English. Ability to speak Mandarin and dialects is preferred for liaising with a group of Mandarin-speaking customers
• Proficient in PC skills including Microsoft Office applications
• Able to work shift including weekends and Public Holidays

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.